Privacy Policy – Culture Trois-Rivières

Welcome to the Culture Trois-Rivières website. By deciding to use or consult our website or use any other service we offer that involves the transmission of personal information, you accept the terms and conditions of this Privacy Policy and the Terms of Use. You also agree, in particular, to the collection and use of your personal information, as set out in this document, on the understanding that we are in compliance with privacy legislation currently in effect.

We are aware of your concerns about the protection of your privacy. Our goal in publishing our Privacy Policy is to let you know what personal information we collect and how we use it. Please read this policy carefully.

In this policy, « website » refers to all of our online properties and their respective domains, including culture3r.com and borealis3r.ca. For more information on the terms of use for this website, please visit our “Terms of use” page.

Our Privacy Policy was last modified on October 11, 2023.

Culture Trois-Rivières reserves the right to make changes to or replace this Privacy Policy, in whole or in part, at any time, without prior notice. All changes made will take effect once the revised version is posted to our website. We advise you to read this Privacy Policy from time to time, so you are aware of any changes made.

1. USE OF PERSONAL INFORMATION

Culture Trois-Rivières respects the confidential information provided by people who visit its website and/or complete a transaction on it or in person, and does not transmit any personal information for distribution or resale for commercial purposes. If we collect, use, store or transfer your personal information, we only do it when:

1.1. You visit or register on our website:

We can collect information about you and your use of our site by technical means, using, for example, cookies and other analytics tools.

• Type and version of browser used
• IP address
• Browsing behaviour
• Geographic location
• Identity of Internet service provider

We, or other advertisers, may also use this information to display ads intended specifically for you. Targeted ads may involve the use of information taken from the website and information that we (or our advertisers working on our behalf) have received from other entities. This excludes information such as your name or contact details. When our ads are displayed to you using your information, this information is used as needed, based on our legitimate business interests with regard to you.

We also use Google Analytics services to have our website analyzed. The information gathered when performing these services is depersonalized, so users cannot be identified. This information is mainly used to evaluate your use of our website, including the number of visits, pages viewed and time spent on these pages, the source, as well as other statistics that would be useful for ongoing improvement of our website.

The data collected will enable us to analyze how our website is used and accessed, so we can improve its various functions and optimize it to better meet our users’ needs.

Legal basis: Needed for our legitimate interests (improvement and customization of our products and services) and yours (answering your questions and enabling you to contact us).

1.2. You make a purchase:

When you make a purchase in person or on our websites using Tuxedo (Groupe iCible online ticketing software) or EMISYS (Groupe Astek online ticketing software), we may collect personal information such as your name, mailing address, email address and a phone number so we can contact you about your purchase. If you use a debit or credit card for any of your purchases, we collect the card information, as well as your signature, for processing and administration of your payment (signature collected only at our ticketing locations in Salle J.‑Antonio-Thompson, Manoir Boucher de Niverville and Boréalis). For purchases made on our website, we also collect your billing and “Ship to” address(es), phone number and email address so we can deliver the products you order. We may also collect optional information that will help us customize your experience.

As a general rule, we use the order information we collect to process any order received. We also use this order information for the following purposes:

• To contact you and keep you updated on the event for which you have bought tickets
• To assess potential fraud or risks
• To compile statistics; and
• When you have indicated this as your preference, to provide you with information or advertising about our products or services.

Legal basis: This information is required so we can execute the sales contract you have entered into with us. It is also required for the buyer’s legitimate interests – specifically, to receive the tickets bought from Culture Trois-Rivières – to ensure we are paid and to analyze our customer base.

Note, however, that if you refuse to send us the personal information asked for, we may not be able to follow through on your request and process your order.

1.3. You get in touch with us:

When you email a comment or question to our team, or when you visit our ticketing locations at Salle J.-Antonio-Thompson and Boréalis, we may collect personal information – such as your name, mailing or email address, and a phone number – so we can respond to your comment or question. We also collect various types of information that you provide to us, so we can ensure high-quality service and get in touch with you to help you to easily access the information you are looking for.

Legal basis: This information is required so we can correctly identify every person who contacts us and therefore be able to meet your needs.

1.4. You agree to receive our newsletters, promotional emails and other communications:

When you subscribe to our mailing list to receive our newsletter or any other promotional communications by email, we may collect personal information such as your first name, last name and email address.

You are always free to choose not to receive our promotional communications, by clicking on the « Unsubscribe » button at the bottom of our emails or by contacting our communications team, as indicated in the “How to reach us” section. Please allow 10 working days for your request to take effect. We thank you for your patience and understanding as we process your request.

Legal basis: Required for our legitimate interests (improvement and customization of our products and services) and yours (being informed).

1.5. You take part in our contests, promotions or surveys:

When you sign up for one of our contests, take part in one of our promotions or answer one of our surveys, we may collect your name, address, phone number and email address. We use this information to manage your participation in the contest or promotion, and, when running surveys, to understand our customers and improve our product and service offering, as well as our promotions and events.

Legal basis: Required for our legitimate interests (improvement and customization of our products and services) and yours (taking advantage of our offers).

1.6. You apply for a job:

We may post available jobs on our website. When you apply for one of these jobs, you may provide us with certain pieces of personal information about you (such as those included in a resumé, a cover letter, a video about you or any similar document). We use this information to review and, if applicable, reply to your application.

Legal basis: Required for our legitimate interests (to assess and determine if your profile matches what we are looking for) and yours (applying to join our company and getting a reply if we are interested in your application).

2. COLLECTING PERSONAL INFORMATION

The only personal information we collect is the details we need in order to offer you the merchandise and services you would like to access. We do this using various methods, including:

2.1. Direct interactions

You could provide us with information about your identity and your contact details by filling out contact forms or getting in touch with us by mail, by phone, by email, via online chat or by any other method.

2.2. Indirect interactions

We may receive personal information about you from third parties you have already provided with this information, pursuant to their respective privacy policies (e.g., from Facebook and Google Adwords for commercial use, or from our payment processor for fraud prevention purposes).

2.3. Automated interactions or technologies

When you interact with our website, we automatically collect technical personal information about your equipment, your browsing actions and your habits. We collect this personal information using cookies, pixels, server logs and other similar technologies. We may also receive technical personal information about you if you visit any other websites that use our cookies.

3. USE OF COOKIES

3.1. What is a cookie?

A cookie is a small text file that is placed in your computer or mobile device when you visit a website. It helps the site recognize your device and save information about your preferences or previous actions. This data could include an anonymous unique ID.

3.2. How we use cookies

When you visit our website, you may be providing us with information through cookie files or similar technologies. We use different types of cookies for various reasons, including:

Essential cookies: These cookies are required for the basic functioning of our Site. They allow you to browse the Site and use its essential functionalities.

Performance cookies: These cookies collect information on how you use our Site – e.g., the pages you visit most often. This data helps us make the Site more user-friendly.

Functionality cookies: These cookies allow the Site to memorize your choices and preferences (such as language or region) so you have a more personalized experience.

Advertising cookies: These cookies are used to show advertising that is relevant to you. They track your browsing activity on various websites and share this information with third parties, including advertisers.

List of cookies used by Culture3r.com and its online ticketing software (TUXEDO):

List of cookies used by Borealis3r.ca:

List of cookies used by the EMISYS online ticketing software

3.3. Cookie management

Note: We cannot identify you personally through the information collected using cookie files. Cookie management on our websites is independent of this function on our online ticketing systems. You can also choose to refuse collection of cookie files through our cookie banners, and you can manage and delete cookies anytime, using your browser settings.

If you refuse to allow the collection of cookie files, however, you may not be able to access certain parts or features of our website.

3.4. Data sharing

We may share non-personal information, collected through cookies, with external partners (third parties) for analysis and marketing purposes. You cannot be identified personally through this data.

4. SHARING PERSONAL INFORMATION

Aside from situations set out in or required by law, access to personal information is restricted to groups of employees at Culture Trois-Rivières and to representatives or providers specifically authorized by Culture Trois-Rivières who need this information to perform their duties. They can only handle this information for the above-indicated purposes.

Culture Trois-Rivières sometimes acts as a representative for third-party events. In these cases, your personal information will be disclosed to the people specifically in charge of the event for which you have made a purchase, provided they need this information to perform their duties.

Unless otherwise indicated in this document, we agree that we will not disclose, rent, sell or transfer to third parties any personal information about our customers without their prior consent.

4.1. Service providers and advertising cookies

We may send your personal information to third parties who provide services on our behalf, such as payment processing, hosting our website, sending emails or other communications on our behalf, organizing contests and promotions or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed, by our affiliates and other service providers, in the U.S. and Belgium.

These service providers are bound by non-disclosure agreements and legal restrictions that govern their use of the information we share with them. They are not authorized to use or disclose personal information for any purpose other than service delivery on our behalf or anything otherwise required by applicable legislation. However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. We advise you to carefully read these companies’ privacy policies in order to understand how they will handle your personal information once collected.

List of our IT providers

Meta (ad analysis – U.S.): https://www.facebook.com/privacy/policy/

Google (data analysis – U.S.): https://policies.google.com/privacy?hl=en&gl=fr

1. To prevent Google Analytics from collecting your data: https://tools.google.com/dlpage/gaoptout?hl=en
2. To customize ads that appear on the various Google platforms: http://www.google.com/settings/ads

Mailchimp (email marketing – U.S.): https://mailchimp.com/legal/privacy/

Groupe iCible (ticketing software & data analysis – Canada): https://www.tuxedosolution.com/politiques/#confidentialite

EMISYS, Astek Group (ticketing software – Canada and Belgium) (French only): https://emisys.fr/politique-de-confidentialite/

Cloudflare (traffic management – U.S.): https://www.cloudflare.com/privacypolicy/
Cookie policy: https://www.cloudflare.com/en-ca/cookie-policy/

Givex (gift card management – Canada): https://web.givex.com/privacy-policy/

4.2 Enforcement of legislation and legal disclosure

Culture Trois-Rivières can disclose your personal information: a) to a federal institution that indicates it has legitimate powers to obtain this information, b) when Culture Trois-Rivières has reasonable grounds to believe that this information could be useful to an investigation of illegal activity, c) in order to be in compliance with an appearance notice, a warrant or an order handed down by a court, a person or an organization with jurisdiction to require the production of information, d) to be in compliance with rules of the court regarding the production of documents and information, or e) to legal counsel representing Culture Trois-Rivières.

4.3. Parties likely to participate in a financial transaction

We may transfer your data after a change in control, a merger, a liquidation or any other transaction involving Culture Trois-Rivières. The information required for this process will be used solely to complete the transaction, and we will not disclose it without your consent unless authorized by law. We will take all necessary steps to protect the confidentiality of this information, and we will destroy it if the transaction is not completed or the information is no longer needed for the transaction.

Please note that you may have to leave our website when you click on certain links displayed while browsing it. We do not assume any responsibility for these other sites’ privacy practices and suggest that you read their privacy policies carefully.

5. BEHAVIOURAL ADVERTISING

Culture Trois-Rivières uses third-party services for location-based advertising campaigns. This data is only taken from mobile devices of users who have consented to disclosure of their information, and it is anonymized with an advertising identifier.

As indicated above, we use your personal information to show you targeted ads or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can refuse targeted advertising at:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://about.ads.microsoft.com/en-ca/resources/policies/personalized-ads

You can also refuse some of these services by accessing the Digital Advertising Alliance’s deactivation portal at https://optout.aboutads.info/?c=3&lang=en.

6. INTER-REGIONAL TRANSFERS

Your personal information is stored in protected locations, on servers controlled by Culture Trois-Rivières’ service providers, located in their offices within Canada.

Our service providers may be located outside of your territory and have to disclose your personal information where required by the laws in their jurisdiction, including the U.S. and Belgium. Depending on circumstances, we have taken all reasonable steps to ensure that your information will not be used for purposes not relevant to the subject of your file or disclosed to service providers without your consent, except where authorized by law.

7. SECURITY OF PERSONAL INFORMATION

We have taken steps to protect the personal information in our custody and under our control. We therefore do not allow access to personal information, except to our authorized employees and service providers who need this information for the purposes described in this Privacy Policy. We have put into place reasonable administrative, technical and physical safeguards to protect ourselves against unauthorized access to, use of, changes to and disclosure of personal information in our custody and under our control.

Notwithstanding the above, keep in mind that, unfortunately, no transmission of data online can be deemed absolutely secure. Culture Trois-Rivières therefore does not declare or guarantee, in any way, that personal information will not be lost, misused or changed, and we do not assume any responsibility for the personal information you send us, nor for the use or misuse of personal information by you or any third parties.

We will only retain your personal information for the time required to fulfill the purposes for which it was collected, in compliance with our personal information retention, destruction and anonymization procedures.

In order to maximize the security of your personal data, a passkey (emailed to you every time you log in) must be used to access your account on the TUXEDO ticketing software used by Culture Trois-Rivières.  To access your online account on the EMISYS ticketing system used by Boréalis and Manoir Boucher de Niverville, you will need a username and password, which you will set up when you create your account. You will be responsible for keeping this login information confidential. We encourage you to choose a strong password and to never share your login information with anyone. We suggest that you change your password regularly.

RECOMMENDATIONS FOR MAKING SECURE PURCHASES ONLINE

Here are some recommendations to ensure your online purchases are secure.

• If you are using a public computer, always clear your browser’s cache and log out when finished.
• Be wary of unsolicited emails and phone calls.

Also, Culture Trois-Rivières will never contact you to ask for information about your credit card number or bank account number. This information is only sent to Culture Trois-Rivières when you complete a transaction. If you receive a suspicious email with a link for updating your account information, do not click on this link. Access your account directly by going to culture3r.com. If a stranger contacts you, sends you an unsolicited email or asks you to confirm or provide your password, personal information or banking details, ignore this request.

8. RETENTION PERIOD FOR YOUR DATA

We will keep all information collected for as long as it is needed to meet the goals for which it was gathered, or for any other essential purposes, such as meeting legal obligations. We will destroy this data at the end of that period or if you decide to withdraw your consent. Once your data has been deleted, you will receive confirmation – if you ask for it – that your request has been handled.

9. YOUR RIGHTS

Under data protection legislation, you have certain rights related to your information. Here are some of the actions you can take. You may:

1. Ask us to allow you access to your data so you can check it. Note, however, that we reserve the right to ask you for additional information to confirm your identity.
2. Ask us to change or correct your data.
3. Ask us to delete personal data in our possession, unless we are required to keep it so we can meet our legal obligations, for example.
4. Object to your data being processed, unless we have legitimate reasons that take precedence over your rights or interests, or if we need to continue handling this data in order to establish, bring or defend ourselves against a legal claim.
5. Ask us to limit the processing of your data if it is incorrect, if you believe our doing so is illegal or if it is no longer needed, but we have to keep it for legal purposes.
6. Ask us to provide your data and personal information in an accessible format.
7. Withdraw your consent to the handling of your personal data.
8. File a complaint with the authorities with jurisdiction if you believe that, by processing your data, we are in breach of applicable data protection legislation.

10. AUTHORITIES WITH JURISDICTION

If you are not satisfied with our response to a request about your personal information, you can contact the Commission d’accès à l’information du Québec (CAI), the government agency responsible for supervising personal data management and processing practices in Quebec, or, at the federal level, the Office of the Privacy Commissioner of Canada.

Commission d’accès à l’information du Québec

Address:

Bureau 900
2045, rue Stanley
Montréal (Québec) H3A 2V4

Phone: 514-873-4196
Fax: 514-844-6170
Toll-free phone number: 1-888-528-7741
Email: cai.communications@cai.gouv.qc.ca
Website: http://www.cai.gouv.qc.ca

Office of the Privacy Commissioner of Canada

Address:

30, rue Victoria
Gatineau (Québec)
K1A 1H3

Toll-free: 1-800-282-1376
Phone: 819-994-5444
Fax: 819-994-5424
Website: https://www.priv.gc.ca/en/

11. Age of majority and capacity to grant free and informed consent

You declare that you have reached the age of majority for your region, province or State, and have authorized us to allow any of your minor dependents to use this website.

12. HOW TO REACH US

You can get in touch with us at any time, at the contact details shown below, if you have any questions or comments about this Privacy Policy, wish to exercise any of your rights pertaining to your personal information or have a complaint about how we handle it.

Chief Privacy Officer

Kim Marsolais
Director of communications and marketing
Culture Trois-Rivières
1425, Place de l’Hôtel-de-Ville
C.P. 368
Trois-Rivières (Québec)  G9A 5H3

By email: kmarsolais@culture3r.com